Social Welfare COVID-19 Contacts

DEASP Income Support Helpline for COVID-19

This helpline provides information on available income supports for people impacted by COVID-19. Our information team can advise on the most suitable income supports for your circumstances and provide information on how to make an application.

  • Note: The rates charged for using 1890 (Lo-call) numbers may vary.

For information relating to Illness Benefit for COVID-19 absences contact the Income Support Helpline for COVID-19 (above) or:

COVID-19 Illness Benefit

For information relating to Illness Benefit for COVID-19 absences contact the Income Support Helpline for COVID-19 (above)

Illness Benefit

  • Address: Department of Employment Affairs and Social Protection, PO Box 1650, Dublin
  • Note:(Note: the rates charged for using 1890 (Lo-call) numbers may vary)

Jobseeker's Payments

For information on Jobseeker's Payments, the Income Support Helpline for COVID-19 (above) or your local Intreo Centre.

Exceptional needs payments

For information on Supplementary Welfare Allowance (SWA) Supplements, you can contact the Income Support Helpline for COVID-19 (above) or contact your local Supplementary Welfare Allowance (SWA) administering office.

Direct Payment to an Account in a Financial Institution

You can receive your social protection payments at any bank or post office of your choice, direct to your current or deposit account by completing the following form.

Please download the form and ensure it is filled in accurately. Completed forms can be sent by Freepost to the address referred to on the back of the form.

We cannot accept scanned copies, only original documents.

Application Form: Direct Payment to an Account in a Financial Institution (DIR PMT1)

Use this form to have your payments sent directly to your chosen financial institution. Updated 18/03/20.

Appoint an Agent to collect Social Welfare Payment

Application Form: Authority to Appoint an Agent (other than HSE) (AGENT)

AGENT form to appoint an agent to pick up certain social welfare payments on your behalf.2020.

Request A Form

If you would like us to post a form to you for one of our schemes, including Covid 19 Pandemic Unemployment Payment, Jobseeker's Benefit, or Illness Benefit, please send your name and address to the email below.

This email address is only for application forms. A form will be posted to you so please supply your name and address.

Email:​ forms@welfare.ie